Refund Policy

We believe in transparent and timely refunds. Here’s how it works.

Refund Process
After we receive and inspect your returned item:
• You will receive a notification regarding your refund status.
• If approved, a full refund will be issued to your original payment method (PayPal) within 10 business days.

Refund Delays?
Haven’t received your refund yet? Please follow these steps:

1. Check your PayPal or bank account again.
2. Contact your card issuer or PayPal — processing times may vary.
3. If the issue is still unresolved, please email us at [email protected].

Refund Policy for U.S. Customers
All orders shipped within the continental U.S. are eligible for a refund within 30 days of delivery, subject to the following conditions:
• The item must be unused and in its original condition.
• Returns must be pre-approved via our support team.
• Refunds will be issued after we receive and inspect your item.
• Return shipping costs for non-defective items are the customer’s responsibility.

Need Further Assistance?
If you have any questions, please don’t hesitate to reach out to us.

Address: B9/18G, Ap 2A, Vinh Loc B, Binh Chanh, TP. Ho Chi Minh 700000
Email: [email protected]
Phone: +1 (817) 296-7737
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)